TechTalk© Advisory Service

YOU SUBSCRIBE » YOU QUESTION » WE ANSWER

1 YOU subscribe by:

• signing up for one of our four technical options

  • International Development
  • Wales - Farming and Environment
  • SmallHolders in Europe
  • Horses and Equine Management
  

• paying your fee according to the subscription option that you choose (see"Fees" page)
• completing a technical profile that will provide us with the details of your project, farm or unit to allow us to answer your questions fully.
• accepting our terms and conditions.

2YOU can then send us your questions by e-mailing us through our website's LOGIN QUESTION procedure.

YOUR question is:

• saved into your own personal database
• logged by the TechTalk administrator
• sent to a relevant expert, with your technical profile
• tracked by TechTalk administrator

3YOUR expert will prepare an answer based on their knowledge, experience and, when necessary, literature they research on your behalf.

YOUR answer will be:

• written in plain English
• vetted by the TechTalk administrator
• saved into your own personal database, which you, and only you, may access at any time
• Sent to you by e-mail within 3 or 5 days.

 

TechTalk will also publish answers to frequently asked questions (FAQ's) anonymously into a separate database, which will be available to all our subscribers.

TechTalk cannot respond to:

• Questions that relate to legal cases, problems or regarding matters requiring the affidavit of expert witnesses
• Complaints regarding supply or mal-functioning of equipment or materials
• Questions of a political nature.

More Information on How to use this Service

1. Select the service that best suits your needs.
2. Subscription is easy. Follow the instructions on the subscription page. You will get these by clicking on the box marked SUBSCRIBE. We shall ask for some details before you proceed to payment.
3. Pay using one of three standard methods, credit card, bank transfer or cheque payable to TechTalk - International.
4. Once payment has been cleared, we shall set up your username and password. Subscribers paying by credit card can do this themselves automatically through the website..
5. Once you have received/set up your username and password, you can log in to your account using the LOGIN option at the top of every web page.
6. The first time you log in we shall ask you to set up your profile. This is an important step which involves your telling us about the environment and circumstances in which you are working. If the profile is set up properly, our experts will be adequately equipped to answer your question precisely and reliably. You will not need to set up your profile every time you log in, it will be saved for you.
7. Each time you use the service, however, you MUST either a) confirm that no changes have taken place in your circumstances; b) alter your profile if needs be.
8. Once you have completed setting up your profile, you can compose your question.

Asking a question

9. When asking a question, we ask you to complete a simple Question Form. TechTalk can not answer questions that are NOT in the required format. We request that you do not use more than 200 words. After you have reached 200 words, the words following will not register so will not be sent to us.
10. When composing your question, please ensure that you:

Keep your question short and to the point
Ask direct questions wherever possible
You may attach a photograph to illustrate your problem if you wish.

11. Once your have completed your question form you can submit it directly to TechTalk by clicking the SEND ENQUIRY button.
12. When we receive your question, we will personally select the expert best qualified to be your advisor.
13. TechTalk staff check all answers before forwarding them to you by e-mail or login.

Our Commitment

TechTalk provides a high-quality and personalised service for you. We will respond to your questions individually and with care. We shall ensure that the questions that we receive are matched to the most suitable expert within the pool of advisors with whom we work. Answers will be simply worded and accurate.

Disclaimer TechTalk is unable to provide a 100% guarantee that the solutions we provide will solve your problem. With this in mind, it is necessary to ask that you accept our terms.